{"id":2737,"date":"2023-01-01T22:46:14","date_gmt":"2023-01-01T22:46:14","guid":{"rendered":"https:\/\/hkm-consulting.de\/?page_id=2737"},"modified":"2023-01-01T23:36:26","modified_gmt":"2023-01-01T23:36:26","slug":"rma_request","status":"publish","type":"page","link":"https:\/\/hkm-consulting.de\/en\/rma_request\/","title":{"rendered":"RMA-Request"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

RMA – R<\/strong>eturn\u00a0M<\/strong>erchandise\u00a0A<\/strong>uthorization<\/h3>\n

Use the RMA portal to request a Return Merchandise Authorization.<\/p>\n

Compile all the information in one RMA request using the precise fault description field and the possibility to send a log file. Make sure that the appliance type and serial number are correct to guarantee a clear assignment. Describe the error as clearly and in detail as possible. Fault descriptions such as “appliance defective” lead to undesired delays.<\/p>\n

In the case of a delivery that is already defective on arrival (Dead On Arrival), please enclose picture material.[\/vc_column_text][vc_separator]\n

\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n

    Requestor
    \nFirst name (*):
    \n<\/span>
    \nName (*):
    \n<\/span>
    \nCompany (*):
    \n<\/span>
    \neMail-address (*):
    \n<\/span>
    \nTelephone (*):
    \n<\/span>\n<\/p>\n

    Owner of the appliance
    \nFirst name (*):
    \n<\/span>
    \nName (*):
    \n<\/span>
    \nCompany (*):
    \n<\/span>
    \neMail-address (*):
    \n<\/span>
    \nAddress (*):
    \n<\/span>
    \nZIP (*):
    \n<\/span>
    \nCity (*):
    \n<\/span>
    \nCountry (*):
    \n